Responsible Gambling
Gambling is entertainment, not a way to earn money or a solution to debt, bills or other money problems. A win is never a reliable source of income. If gambling is affecting your finances, relationships or daily routine, use the steps below rather than trying to win back losses.
Signs that gambling may be becoming a problem
Look for changes you can observe, not just how you feel while playing. These can include:
- spending more time or money gambling than you planned;
- repeatedly raising your stakes or limits after losing;
- returning to gambling to try to recover losses;
- hiding gambling activity, transactions or losses from people close to you;
- borrowing money, missing payments or selling belongings to fund gambling;
- neglecting work, study, sleep or responsibilities because of gambling;
- feeling irritable or restless when you try to stop or cut down;
- using gambling to escape problems, then finding those problems harder to manage.
One sign is enough to pause and take action. You do not have to wait until debts or relationships reach a crisis point.
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What to do now
If you are gambling at this moment, end the session and do not deposit more money to recover a loss. Sign out, then use the account controls to set a financial limit or self-exclude. UKGC-licensed casinos must provide responsible gambling tools, including self-exclusion, and remote operators must provide accessible account-level limit controls. You can also ask the operator how to find these controls if they are not clear.
If stopping feels difficult, tell someone you trust what is happening and ask them to stay with you while you close the account or set the restriction. Avoid borrowing money or using another account to continue gambling. If you need help with a gambling problem, speak to a health professional or a local support service you can verify independently. No external organisation or contact details have been verified for this page, so none are listed here. Check a service’s identity and contact details through an official source before sharing personal or financial information.
Act now. Not later.
Tools and protections in Britain
Remote operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level limit controls. UKGC-licensed casinos must offer self-exclusion. These tools can restrict access or spending, but they do not replace getting help if gambling is affecting your life.
Operators must verify a customer’s age before allowing deposits into a gambling account. Online slots cannot have autoplay in Britain, and each slot spin must last at least 2.5 seconds. For an online slots game, the total stake in a game cycle is capped at £2 for an individual under 25 and £5 for an individual aged 25 or older. These rules do not make gambling risk-free.
Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling. These payment restrictions are not a spending plan: use the account controls to set a limit you can afford.
If you need to challenge an operator
UKGC licensees must provide an internal complaints process and access to an approved Alternative Dispute Resolution service. If your concern is about an account or a gambling transaction, follow the operator’s complaints process and ask it for details of its approved ADR service. For licence information, a remote operator’s gambling website or app must show its licence details and link to its public register information.
A clear stopping point
If gambling is causing harm, stop depositing and use self-exclusion rather than relying on willpower alone. Do not gamble with money needed for essentials, and do not treat a limit as permission to spend money you cannot afford to lose.